A conceptual framework and open research questions for chat-based reference service
- Anthology ID:
- DBLP:journals/jasis/Pomerantz05a
- Volume:
- 2005 Volume 56 Issue 12
- Year:
- 2005
- Venue:
- jasis_journal
- Pages:
- 1288–1302
- URL:
- https://doi.org/10.1002/asi.20215
- DOI:
- 10.1002/asi.20215
- DBLP:
- journals/jasis/Pomerantz05a
