Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference
- Anthology ID:
- DBLP:journals/jasis/Radford06
- Volume:
- 2006 Volume 57 Issue 8
- Year:
- 2006
- Venue:
- jasis_journal
- Pages:
- 1046–1059
- URL:
- https://doi.org/10.1002/asi.20374
- DOI:
- 10.1002/asi.20374
- DBLP:
- journals/jasis/Radford06