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Reports, requests, and recipient design: The management of patron queries in online reference chats

Terrence W. Epperson, Alan Zemel


Anthology ID:
DBLP:journals/jasis/EppersonZ08
Volume:
2008 Volume 59 Issue 14
Year:
2008
Venue:
jasis_journal
Pages:
2268–2283
URL:
https://doi.org/10.1002/asi.20930
DOI:
10.1002/asi.20930
DBLP:
journals/jasis/EppersonZ08
BibTeX:
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