Reports, requests, and recipient design: The management of patron queries in online reference chats
Terrence W. Epperson, Alan Zemel
- Anthology ID:
- DBLP:journals/jasis/EppersonZ08
- Volume:
- 2008 Volume 59 Issue 14
- Year:
- 2008
- Venue:
- jasis_journal
- Pages:
- 2268–2283
- URL:
- https://doi.org/10.1002/asi.20930
- DOI:
- 10.1002/asi.20930
- DBLP:
- journals/jasis/EppersonZ08