Towards real-time measurement of customer satisfaction using automatically generated call transcripts
Youngja Park, Stephen C. Gates
- Anthology ID:
- DBLP:conf/cikm/ParkG09
- Volume:
- Proceedings of the 18th ACM Conference on Information and Knowledge Management, CIKM 2009, Hong Kong, China, November 2-6, 2009
- Year:
- 2009
- Venue:
- cikm_conference
- Publisher:
- ACM
- Pages:
- 1387–1396
- URL:
- https://doi.org/10.1145/1645953.1646128
- DOI:
- 10.1145/1645953.1646128
- DBLP:
- conf/cikm/ParkG09
