Hierarchical service analytics for improving productivity in an enterprise service center
Chunye Wang, Ram Akella, Srikant Ramachandran
- Anthology ID:
- DBLP:conf/cikm/WangAR10
- Volume:
- Proceedings of the 19th ACM Conference on Information and Knowledge Management, CIKM 2010, Toronto, Ontario, Canada, October 26-30, 2010
- Year:
- 2010
- Venue:
- cikm_conference
- Publisher:
- ACM
- Pages:
- 1209–1218
- URL:
- https://doi.org/10.1145/1871437.1871590
- DOI:
- 10.1145/1871437.1871590
- DBLP:
- conf/cikm/WangAR10
