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Discovering customer intent in real-time for streamlining service desk conversations

Ullas Nambiar, Tanveer A. Faruquie, L. Venkata Subramaniam, Sumit Negi, Ganesh Ramakrishnan


Anthology ID:
DBLP:conf/cikm/NambiarFSNR11
Volume:
Proceedings of the 20th ACM Conference on Information and Knowledge Management, CIKM 2011, Glasgow, United Kingdom, October 24-28, 2011
Year:
2011
Venue:
cikm_conference
Publisher:
ACM
Pages:
1383–1388
URL:
https://doi.org/10.1145/2063576.2063776
DOI:
10.1145/2063576.2063776
DBLP:
conf/cikm/NambiarFSNR11
BibTeX:
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