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Positivity Bias in Customer Satisfaction Ratings

Kunwoo Park, Meeyoung Cha, Eunhee Rhim


Anthology ID:
DBLP:conf/www/ParkCR18
Volume:
Companion of the The Web Conference 2018 on The Web Conference 2018, WWW 2018, Lyon , France, April 23-27, 2018
Year:
2018
Venue:
wwwconf_conference
Publisher:
ACM
Pages:
631–638
URL:
https://doi.org/10.1145/3184558.3186579
DOI:
10.1145/3184558.3186579
DBLP:
conf/www/ParkCR18
BibTeX:
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