Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli
- Anthology ID:
- DBLP:conf/www/Yom-TovAANBWR18
- Volume:
- Companion of the The Web Conference 2018 on The Web Conference 2018, WWW 2018, Lyon , France, April 23-27, 2018
- Year:
- 2018
- Venue:
- wwwconf_conference
- Publisher:
- ACM
- Pages:
- 1689–1697
- URL:
- https://doi.org/10.1145/3184558.3191628
- DOI:
- 10.1145/3184558.3191628
- DBLP:
- conf/www/Yom-TovAANBWR18
