Modeling Customer Experience in a Contact Center through Process Log Mining
Teng Fu, Guido Zampieri, David Hodgson, Claudio Angione, Yifeng Zeng
- Anthology ID:
- DBLP:journals/tist/FuZHAZ21
- Volume:
- 2021 Volume 12 Issue 4
- Year:
- 2021
- Venue:
- tist_journal
- Pages:
- 48:1–48:21
- URL:
- https://doi.org/10.1145/3468269
- DOI:
- 10.1145/3468269
- DBLP:
- journals/tist/FuZHAZ21
