Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Xusen Cheng, Xiaoping Zhang, Jason Cohen, Jian Mou
- Anthology ID:
- DBLP:journals/ipm/ChengZCM22
- Volume:
- 2022 Volume 59 Issue 3
- Year:
- 2022
- Venue:
- ipm_journal
- Pages:
- 102940
- URL:
- https://doi.org/10.1016/j.ipm.2022.102940
- DOI:
- 10.1016/j.ipm.2022.102940
- DBLP:
- journals/ipm/ChengZCM22
