Balaji Peddamuthu
2016
QART: A Tool for Quality Assurance in Real-Time in Contact Centers
Ragunathan Mariappan
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Balaji Peddamuthu
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Preethi R. Raajaratnam
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Sandipan Dandapat
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Neeta Pande
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Shourya Roy
Proceedings of the 25th ACM International Conference on Information and Knowledge Management, CIKM 2016, Indianapolis, IN, USA, October 24-28, 2016