2020

doi dblp
ServiceGroup: A Human-Machine Cooperation Solution for Group Chat Customer Service
Minghui Yang | Hengbin Cui | Shaosheng Cao | Yafang Wang | Xiaolong Li
Proceedings of the 43rd International ACM SIGIR conference on research and development in Information Retrieval, SIGIR 2020, Virtual Event, China, July 25-30, 2020

2021

doi dblp
'Could You Describe the Reason for the Transfer?': A Reinforcement Learning Based Voice-Enabled Bot Protecting Customers from Financial Frauds
Zihao Wang | Fudong Wang | Haipeng Zhang | Minghui Yang | Shaosheng Cao | Zujie Wen | Zhe Zhang
CIKM '21: The 30th ACM International Conference on Information and Knowledge Management, Virtual Event, Queensland, Australia, November 1 - 5, 2021

doi dblp
Insurance Assistant: An Intelligent Platform for Video Insurance Assessment
Shuang Peng | Minghui Yang | Fudong Wang | Xiangyang Li | Zujie Wen | Lei Liu
Companion of The Web Conference 2021, Virtual Event / Ljubljana, Slovenia, April 19-23, 2021