Roy J. Byrd
2008
Semi-automated logging of contact center telephone calls
Roy J. Byrd
|
Mary S. Neff
|
Wilfried Teiken
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Youngja Park
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Keh-Shin F. Cheng
|
Stephen C. Gates
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Karthik Visweswariah
Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008
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Co-authors
- Keh-Shin F. Cheng 1
- Youngja Park 1
- Stephen C. Gates 1
- Mary S. Neff 1
- Karthik Visweswariah 1
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Venues
- CIKM1