Stephen C. Gates
2009
Towards real-time measurement of customer satisfaction using automatically generated call transcripts
Youngja Park
|
Stephen C. Gates
Proceedings of the 18th ACM Conference on Information and Knowledge Management, CIKM 2009, Hong Kong, China, November 2-6, 2009
2008
Semi-automated logging of contact center telephone calls
Roy J. Byrd
|
Mary S. Neff
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Wilfried Teiken
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Youngja Park
|
Keh-Shin F. Cheng
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Stephen C. Gates
|
Karthik Visweswariah
Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008
2005
Taxonomies by the numbers: building high-performance taxonomies
Stephen C. Gates
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Wilfried Teiken
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Keh-Shin F. Cheng
Proceedings of the 2005 ACM CIKM International Conference on Information and Knowledge Management, Bremen, Germany, October 31 - November 5, 2005
Co-authors
- Keh-Shin F. Cheng 2
- Wilfried Teiken 2
- Youngja Park 2
- Roy J. Byrd 1
- Mary S. Neff 1
- show all...
Venues
- CIKM3