2009

doi dblp
Towards real-time measurement of customer satisfaction using automatically generated call transcripts
Youngja Park | Stephen C. Gates
Proceedings of the 18th ACM Conference on Information and Knowledge Management, CIKM 2009, Hong Kong, China, November 2-6, 2009

2008

doi dblp
Semi-automated logging of contact center telephone calls
Roy J. Byrd | Mary S. Neff | Wilfried Teiken | Youngja Park | Keh-Shin F. Cheng | Stephen C. Gates | Karthik Visweswariah
Proceedings of the 17th ACM Conference on Information and Knowledge Management, CIKM 2008, Napa Valley, California, USA, October 26-30, 2008

2007

doi dblp
Automatic call section segmentation for contact-center calls
Youngja Park
Proceedings of the Sixteenth ACM Conference on Information and Knowledge Management, CIKM 2007, Lisbon, Portugal, November 6-10, 2007

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