Measuring What Matters: Aligning System-Level RAG Metrics with User Trust in a High-Stakes Compliance Domain.

@inproceedings{momoh-2026-measuring, author = {Paul Momoh and Julius Odede}, editor = {Chirag Shah and Ryen W. White and Adam Fourney and Carla Teixeira Lopes and Johanne R. Trippas}, title = {{Measuring What Matters: Aligning System-Level RAG Metrics with User Trust in a High-Stakes Compliance Domain}}, booktitle = {{Proceedings of the 2026 Conference on Human Information Interaction and Retrieval, CHIIR 2026, Seattle, WA, USA, March 22-26, 2026}}, pages = {316--320}, publisher = {ACM}, year = {2026}, url = {https://doi.org/10.1145/3786304.3787918}, doi = {https://doi.org/10.1145/3786304.3787918} }