To Know What User Concerns: Conceptual Knowledge Reasoning for User Satisfaction Estimation in E-Commerce Dialogue Systems.

@inproceedings{lin-2025-know, author = {Li Lin and Yaochang Liu and Kaiwen Xia and Shuai Wang}, editor = {Meeyoung Cha and Carl Yang and Senjuti Basu Roy and Chanyoung Park and Zhenhui Jessie Li and Noseong Park and Carl Yang and Senjuti Basu Roy and Zhenhui Jessie Li and Jaap Kamps and Kijung Shin and Bryan Hooi and Lifang He}, title = {{To Know What User Concerns: Conceptual Knowledge Reasoning for User Satisfaction Estimation in E-Commerce Dialogue Systems}}, booktitle = {{Proceedings of the 34th ACM International Conference on Information and Knowledge Management, CIKM 2025, Seoul, Republic of Korea, November 10-14, 2025}}, pages = {1819--1828}, publisher = {ACM}, year = {2025}, url = {https://doi.org/10.1145/3746252.3761093}, doi = {https://doi.org/10.1145/3746252.3761093} }