Enhanced Customer Churn Prediction using Social Network Analysis.

@inproceedings{abdallah-2014-enhanced, author = {Marwa N. Abd-Allah and Akram Salah and Samhaa R. El-Beltagy}, editor = {Jalal Mahmud and James Caverlee and Jeffrey Nichols and John O'Donovan and Michelle X. Zhou and Yi Zeng and Liang Chen}, title = {{Enhanced Customer Churn Prediction using Social Network Analysis}}, booktitle = {{Proceedings of the 3rd Workshop on Data-Driven User Behavioral Modeling and Mining from Social Media, DUBMOD@CIKM 2014, Shanghai, China, November 3, 2014}}, pages = {11--12}, publisher = {ACM}, year = {2014}, url = {https://doi.org/10.1145/2665994.2665997}, doi = {https://doi.org/10.1145/2665994.2665997} }