Harnessing GPT for Topic-Based Call Segmentation in Microsoft Dynamics 365 Sales.

@inproceedings{malkiel-2023-harnessing, author = {Itzik Malkiel and Uri Alon and Yakir Yehuda and Shahar Keren and Oren Barkan and Royi Ronen and Noam Koenigstein}, editor = {Ingo Frommholz and Frank Hopfgartner and Mark Lee and Michael P. Oakes and Mounia Lalmas-Roelleke and Min Zhang and Rodrygo L. T. Santos}, title = {{Harnessing GPT for Topic-Based Call Segmentation in Microsoft Dynamics 365 Sales}}, booktitle = {{Proceedings of the 32nd ACM International Conference on Information and Knowledge Management, CIKM 2023, Birmingham, United Kingdom, October 21-25, 2023}}, pages = {5246--5247}, publisher = {ACM}, year = {2023}, url = {https://doi.org/10.1145/3583780.3615508}, doi = {https://doi.org/10.1145/3583780.3615508} }