Simultaneously improving CSAT and profit in a retail banking organization.

@inproceedings{mehta-2011-simultaneously, author = {Sameep Mehta and Ullas Nambiar and Vishal S. Batra and Sumit Negi and Prasad Deshpande and Gyana R. Parija}, editor = {Craig Macdonald and Iadh Ounis and Ian Ruthven}, title = {{Simultaneously improving CSAT and profit in a retail banking organization}}, booktitle = {{Proceedings of the 20th ACM Conference on Information and Knowledge Management, CIKM 2011, Glasgow, United Kingdom, October 24-28, 2011}}, pages = {2505--2508}, publisher = {ACM}, year = {2011}, url = {https://doi.org/10.1145/2063576.2064003}, doi = {https://doi.org/10.1145/2063576.2064003} }