Discovering customer intent in real-time for streamlining service desk conversations.
Ullas Nambiar|Tanveer A. Faruquie|L. Venkata Subramaniam|Sumit Negi|Ganesh Ramakrishnan
| Anthology ID: | DBLP:conf/cikm/NambiarFSNR11 |
|---|---|
| Volume: | Proceedings of the 20th ACM Conference on Information and Knowledge Management, CIKM 2011, Glasgow, United Kingdom, October 24-28, 2011 |
| Year: | 2011 |
| Venue: | International Conference on Information and Knowledge Management (CIKM) |
| Publisher: | ACM |
| Pages: | 1383-1388 |
| URL: | https://doi.org/10.1145/2063576.2063776 |
| DOI: | https://doi.org/10.1145/2063576.2063776 |
| DBLP: | conf/cikm/NambiarFSNR11 |
| BibTeX: |
@inproceedings{nambiar-2011-discovering,
author = {Ullas Nambiar and
Tanveer A. Faruquie and
L. Venkata Subramaniam and
Sumit Negi and
Ganesh Ramakrishnan},
editor = {Craig Macdonald and
Iadh Ounis and
Ian Ruthven},
title = {{Discovering customer intent in real-time for streamlining service desk conversations}},
booktitle = {{Proceedings of the 20th ACM Conference on Information and Knowledge Management, CIKM 2011, Glasgow, United Kingdom, October 24-28, 2011}},
pages = {1383--1388},
publisher = {ACM},
year = {2011},
url = {https://doi.org/10.1145/2063576.2063776},
doi = {https://doi.org/10.1145/2063576.2063776}
}