Mining the Minds of Customers from Online Chat Logs.

@inproceedings{park-2015-mining, author = {Kunwoo Park and Jaewoo Kim and Jaram Park and Meeyoung Cha and Jiin Nam and Seunghyun Yoon and Eunhee Rhim}, editor = {James Bailey and Alistair Moffat and Charu C. Aggarwal and Maarten de Rijke and Ravi Kumar and Vanessa Murdock and Timos K. Sellis and Jeffrey Xu Yu}, title = {{Mining the Minds of Customers from Online Chat Logs}}, booktitle = {{Proceedings of the 24th ACM International Conference on Information and Knowledge Management, CIKM 2015, Melbourne, VIC, Australia, October 19 - 23, 2015}}, pages = {1879--1882}, publisher = {ACM}, year = {2015}, url = {https://doi.org/10.1145/2806416.2806621}, doi = {https://doi.org/10.1145/2806416.2806621} }