Automatic Conversational Helpdesk Solution using Seq2Seq and Slot-filling Models.

@inproceedings{patidar-2018-automatic, author = {Mayur Patidar and Puneet Agarwal and Suhyun Ha and Lovekesh Vig and Suhyun Ha and Puneet Agarwal and Gautam Shroff}, editor = {Alfredo Cuzzocrea and James Allan and Norman W. Paton and Divesh Srivastava and Rakesh Agrawal and Andrei Z. Broder and Mohammed J. Zaki and K. Sel\c{c}uk Candan and Alexandros Labrinidis and Assaf Schuster and Haixun Wang}, title = {{Automatic Conversational Helpdesk Solution using Seq2Seq and Slot-filling Models}}, booktitle = {{Proceedings of the 27th ACM International Conference on Information and Knowledge Management, CIKM 2018, Torino, Italy, October 22-26, 2018}}, pages = {1967--1975}, publisher = {ACM}, year = {2018}, url = {https://doi.org/10.1145/3269206.3272029}, doi = {https://doi.org/10.1145/3269206.3272029} }