Hierarchical service analytics for improving productivity in an enterprise service center.

@inproceedings{wang-2010-hierarchical, author = {Chunye Wang and Ram Akella and Srikant Ramachandran}, editor = {Jimmy Huang and Nick Koudas and Gareth J. F. Jones and Xindong Wu and Kevyn Collins-Thompson and Aijun An}, title = {{Hierarchical service analytics for improving productivity in an enterprise service center}}, booktitle = {{Proceedings of the 19th ACM Conference on Information and Knowledge Management, CIKM 2010, Toronto, Ontario, Canada, October 26-30, 2010}}, pages = {1209--1218}, publisher = {ACM}, year = {2010}, url = {https://doi.org/10.1145/1871437.1871590}, doi = {https://doi.org/10.1145/1871437.1871590} }