'Could You Describe the Reason for the Transfer?': A Reinforcement Learning Based Voice-Enabled Bot Protecting Customers from Financial Frauds.

@inproceedings{wang-2021-could, author = {Zihao Wang and Fudong Wang and Haipeng Zhang and Minghui Yang and Shaosheng Cao and Zujie Wen and Zhe Zhang}, editor = {Gianluca Demartini and Guido Zuccon and J. Shane Culpepper and Zi Huang and Hanghang Tong}, title = {{'Could You Describe the Reason for the Transfer?': A Reinforcement Learning Based Voice-Enabled Bot Protecting Customers from Financial Frauds}}, booktitle = {{CIKM '21: The 30th ACM International Conference on Information and Knowledge Management, Virtual Event, Queensland, Australia, November 1 - 5, 2021}}, pages = {4214--4223}, publisher = {ACM}, year = {2021}, url = {https://doi.org/10.1145/3459637.3481906}, doi = {https://doi.org/10.1145/3459637.3481906} }