aDMSCN: A Novel Perspective for User Intent Prediction in Customer Service Bots.

@inproceedings{xu-2020-admscn, author = {Kuan Xu and Chilin Fu and Xiaolu Zhang and Cen Chen and Ya-Lin Zhang and Wenge Rong and Zujie Wen and Jun Zhou and Xiaolong Li and Yu Qiao}, editor = {Mathieu d'Aquin and Stefan Dietze and Claudia Hauff and Edward Curry and Philippe Cudr\'{e}-Mauroux}, title = {{aDMSCN: A Novel Perspective for User Intent Prediction in Customer Service Bots}}, booktitle = {{CIKM '20: The 29th ACM International Conference on Information and Knowledge Management, Virtual Event, Ireland, October 19-23, 2020}}, pages = {2853--2860}, publisher = {ACM}, year = {2020}, url = {https://doi.org/10.1145/3340531.3412683}, doi = {https://doi.org/10.1145/3340531.3412683} }