ExpertMix: Aspect and Severity Detection in Conversational Complaints.

@inproceedings{das-2026-expertmix, author = {Sarmistha Das and Apoorva Singh and Rishu Kumar Singh and Navneet Shreya and Sriparna Saha}, editor = {Ricardo Campos and Adam Jatowt and Yanyan Lan and Mohammad Aliannejadi and Christine Bauer and Sean MacAvaney and Avishek Anand and Zhaochun Ren and Suzan Verberne and Nan Bai and Masoud Mansoury}, title = {{ExpertMix: Aspect and Severity Detection in Conversational Complaints}}, booktitle = {{Advances in Information Retrieval - 48th European Conference on Information Retrieval, ECIR 2026, Delft, The Netherlands, March 29 - April 2, 2026, Proceedings, Part I}}, series = {Lecture Notes in Computer Science}, volume = {16483}, pages = {336--351}, publisher = {Springer}, year = {2026}, url = {https://doi.org/10.1007/978-3-032-21289-4_22}, doi = {https://doi.org/10.1007/978-3-032-21289-4_22} }