Behavioural Effects of Agentic Messaging - A Case Study on a Financial Service Application.

@inproceedings{jeunen-2026-behavioural, author = {Olivier Jeunen and Schaun Wheeler}, editor = {Ricardo Campos and Adam Jatowt and Yanyan Lan and Mohammad Aliannejadi and Christine Bauer and Sean MacAvaney and Avishek Anand and Zhaochun Ren and Suzan Verberne and Nan Bai and Masoud Mansoury}, title = {{Behavioural Effects of Agentic Messaging - A Case Study on a Financial Service Application}}, booktitle = {{Advances in Information Retrieval - 48th European Conference on Information Retrieval, ECIR 2026, Delft, The Netherlands, March 29 - April 2, 2026, Proceedings, Part IV}}, series = {Lecture Notes in Computer Science}, volume = {16486}, pages = {105--110}, publisher = {Springer}, year = {2026}, url = {https://doi.org/10.1007/978-3-032-21321-1_15}, doi = {https://doi.org/10.1007/978-3-032-21321-1_15} }