Beyond Sentiment Analysis: Mining Defects and Improvements from Customer Feedback.

@inproceedings{moghaddam-2015-beyond, author = {Samaneh Moghaddam}, editor = {Allan Hanbury and Gabriella Kazai and Andreas Rauber and Norbert Fuhr}, title = {{Beyond Sentiment Analysis: Mining Defects and Improvements from Customer Feedback}}, booktitle = {{Advances in Information Retrieval - 37th European Conference on IR Research, ECIR 2015, Vienna, Austria, March 29 - April 2, 2015. Proceedings}}, series = {Lecture Notes in Computer Science}, volume = {9022}, pages = {400--410}, year = {2015}, url = {https://doi.org/10.1007/978-3-319-16354-3_44}, doi = {https://doi.org/10.1007/978-3-319-16354-3_44} }