What Is Your Cause for Concern? Towards Interpretable Complaint Cause Analysis.

@inproceedings{singh-2023-cause, author = {Apoorva Singh and Prince Jha and Rohan Bhatia and Sriparna Saha}, editor = {Jaap Kamps and Lorraine Goeuriot and Fabio Crestani and Maria Maistro and Hideo Joho and Brian Davis and Cathal Gurrin and Udo Kruschwitz and Annalina Caputo}, title = {{What Is Your Cause for Concern? Towards Interpretable Complaint Cause Analysis}}, booktitle = {{Advances in Information Retrieval - 45th European Conference on Information Retrieval, ECIR 2023, Dublin, Ireland, April 2-6, 2023, Proceedings, Part II}}, series = {Lecture Notes in Computer Science}, volume = {13981}, pages = {141--155}, publisher = {Springer}, year = {2023}, url = {https://doi.org/10.1007/978-3-031-28238-6_10}, doi = {https://doi.org/10.1007/978-3-031-28238-6_10} }