Reinforcement Learning for User Intent Prediction in Customer Service Bots.

@inproceedings{chen-2019-reinforcement, author = {Cen Chen and Chilin Fu and Xu Hu and Xiaolu Zhang and Jun Zhou and Xiaolong Li and Forrest Sheng Bao}, editor = {Benjamin Piwowarski and Max Chevalier and \'{E}ric Gaussier and Yoelle Maarek and Jian-Yun Nie and Falk Scholer}, title = {{Reinforcement Learning for User Intent Prediction in Customer Service Bots}}, booktitle = {{Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2019, Paris, France, July 21-25, 2019}}, pages = {1265--1268}, publisher = {ACM}, year = {2019}, url = {https://doi.org/10.1145/3331184.3331370}, doi = {https://doi.org/10.1145/3331184.3331370} }