Reinforcement Learning for User Intent Prediction in Customer Service Bots.

@inproceedings{chen-2019-reinforcement, author = {Cen Chen and Jun Zhou and Theofrida J. Maginga and Chilin Fu and Xu Hu and Xiaolu Zhang and Jun Zhou and Theofrida J. Maginga and Xiaolong Li and Forrest Sheng Bao}, editor = {Benjamin Piwowarski and Max Chevalier and \'{E}ric Gaussier and Yoelle Maarek and Jian-Yun Nie and Falk Scholer}, title = {{Reinforcement Learning for User Intent Prediction in Customer Service Bots}}, booktitle = {{Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2019, Paris, France, July 21-25, 2019}}, pages = {1265--1268}, publisher = {ACM}, year = {2019}, url = {https://doi.org/10.1145/3331184.3331370}, doi = {https://doi.org/10.1145/3331184.3331370} }