AgentBuddy: an IR System based on Bandit Algorithms to Reduce Cognitive Load for Customer Care Agents.
Hrishikesh Ganu|Mithun Ghosh|Freddy Jose|Shashi Roshan
| Anthology ID: | DBLP:conf/sigir/GanuGJR19 |
|---|---|
| Volume: | Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2019, Paris, France, July 21-25, 2019. |
| Year: | 2019 |
| Venue: | Annual International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR) |
| Publisher: | ACM |
| Pages: | 1301-1304 |
| URL: | https://doi.org/10.1145/3331184.3331408 |
| DOI: | https://doi.org/10.1145/3331184.3331408 |
| DBLP: | conf/sigir/GanuGJR19 |
| BibTeX: |
@inproceedings{ganu-2019-agentbuddy,
author = {Hrishikesh Ganu and
Mithun Ghosh and
Freddy Jose and
Shashi Roshan},
editor = {Benjamin Piwowarski and
Max Chevalier and
\'{E}ric Gaussier and
Yoelle Maarek and
Jian-Yun Nie and
Falk Scholer},
title = {{AgentBuddy: an IR System based on Bandit Algorithms to Reduce Cognitive Load for Customer Care Agents}},
booktitle = {{Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2019, Paris, France, July 21-25, 2019}},
pages = {1301--1304},
publisher = {ACM},
year = {2019},
url = {https://doi.org/10.1145/3331184.3331408},
doi = {https://doi.org/10.1145/3331184.3331408}
}