Towards Emotional Intelligence in Conversational AI: How Well Can LLMs Recognise Emotion in Conversations?

@inproceedings{hassan-2026-towards, author = {Islam A. Hassan and Yvette Graham}, editor = {Hannah Bast and Alistair Moffat and Falk Scholer and Marc Najork and Min Zhang and Hannah Bast and Marc Najork and Min Zhang}, title = {{Towards Emotional Intelligence in Conversational AI: How Well Can LLMs Recognise Emotion in Conversations?}}, booktitle = {{Proceedings of the 49th International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2026, MelbourneVICAustralia, July 20-24, 2026}}, pages = {3776--3780}, publisher = {ACM}, year = {2026}, url = {https://doi.org/10.1145/3805712.3809902}, doi = {https://doi.org/10.1145/3805712.3809902} }