A Cost-Efficient AI Copilot for High-Volume E-commerce Customer Support.

@inproceedings{jindal-2026-costefficient, author = {Aditya Jindal and Adhish Prasoon and Elizabeth D. Liddy and Midthur Ayeshasiddiqa and Adhish Prasoon and Elizabeth D. Liddy}, editor = {Hannah Bast and Alistair Moffat and Falk Scholer and Marc Najork and Min Zhang and Hannah Bast and Marc Najork and Min Zhang}, title = {{A Cost-Efficient AI Copilot for High-Volume E-commerce Customer Support}}, booktitle = {{Proceedings of the 49th International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2026, MelbourneVICAustralia, July 20-24, 2026}}, pages = {4688--4693}, publisher = {ACM}, year = {2026}, url = {https://doi.org/10.1145/3805712.3808447}, doi = {https://doi.org/10.1145/3805712.3808447} }