When web search fails, searchers become askers: understanding the transition.

@inproceedings{liu-2012-web, author = {Qiaoling Liu and Eugene Agichtein and Gideon Dror and Yoelle Maarek and Idan Szpektor}, editor = {William R. Hersh and Jamie Callan and Yoelle Maarek and Mark Sanderson}, title = {{When web search fails, searchers become askers: understanding the transition}}, booktitle = {{The 35th International ACM SIGIR conference on research and development in Information Retrieval, SIGIR '12, Portland, OR, USA, August 12-16, 2012}}, pages = {801--810}, publisher = {ACM}, year = {2012}, url = {https://doi.org/10.1145/2348283.2348390}, doi = {https://doi.org/10.1145/2348283.2348390} }