Why Do People Buy Seemingly Irrelevant Items in Voice Product Search?: On the Relation between Product Relevance and Customer Satisfaction in eCommerce.

@inproceedings{carmel-2020-people, author = {David Carmel and Elad Haramaty and Arnon Lazerson and Liane Lewin-Eytan and Yoelle Maarek}, editor = {James Caverlee and Xia Ben Hu and Mounia Lalmas-Roelleke and Wei Wang}, title = {{Why Do People Buy Seemingly Irrelevant Items in Voice Product Search?: On the Relation between Product Relevance and Customer Satisfaction in eCommerce}}, booktitle = {{WSDM '20: The Thirteenth ACM International Conference on Web Search and Data Mining, Houston, TX, USA, February 3-7, 2020}}, pages = {79--87}, publisher = {ACM}, year = {2020}, url = {https://doi.org/10.1145/3336191.3371780}, doi = {https://doi.org/10.1145/3336191.3371780} }