You've got Mail, and Here is What you Could do With It!: Analyzing and Predicting Actions on Email Messages.

@inproceedings{castro-2016-youve, author = {Dotan Di Castro and Zohar Shay Karnin and Liane Lewin-Eytan and Yoelle Maarek}, editor = {Paul N. Bennett and Vanja Josifovski and Jennifer Neville and Filip Radlinski}, title = {{You've got Mail, and Here is What you Could do With It!: Analyzing and Predicting Actions on Email Messages}}, booktitle = {{Proceedings of the Ninth ACM International Conference on Web Search and Data Mining, San Francisco, CA, USA, February 22-25, 2016}}, pages = {307--316}, publisher = {ACM}, year = {2016}, url = {https://doi.org/10.1145/2835776.2835811}, doi = {https://doi.org/10.1145/2835776.2835811} }