A CRM system for social media: challenges and experiences.

@inproceedings{ajmera-2013-crm, author = {Jitendra Ajmera and Hyung-Il Ahn and Meena Nagarajan and Ashish Verma and Danish Contractor and Stephen Dill and Matthew Denesuk}, editor = {Daniel Schwabe and Virg\'{i}lio A. F. Almeida and Hartmut Glaser and Ricardo Baeza-Yates and Sue B. Moon}, title = {{A CRM system for social media: challenges and experiences}}, booktitle = {{22nd International World Wide Web Conference, WWW '13, Rio de Janeiro, Brazil, May 13-17, 2013}}, pages = {49--58}, publisher = {International World Wide Web Conferences Steering Committee / ACM}, year = {2013}, url = {https://doi.org/10.1145/2488388.2488394}, doi = {https://doi.org/10.1145/2488388.2488394} }