User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems.

@inproceedings{deng-2022-user, author = {Yang Deng and Wenxuan Zhang and Wai Lam and Hong Cheng and Helen Meng}, editor = {Fr\'{e}d\'{e}rique Laforest and Rapha\"{e}l Troncy and Elena Simperl and Deepak Agarwal and Aristides Gionis and Ivan Herman and Lionel M\'{e}dini}, title = {{User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems}}, booktitle = {{WWW '22: The ACM Web Conference 2022, Virtual Event, Lyon, France, April 25 - 29, 2022}}, pages = {2998--3008}, publisher = {ACM}, year = {2022}, url = {https://doi.org/10.1145/3485447.3512020}, doi = {https://doi.org/10.1145/3485447.3512020} }