Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework.
Mengze Hong|Chen Jason Zhang|Zichang Guo|Hanlin Gu|Di Jiang|Qing Li
| Anthology ID: | DBLP:conf/www/HongZGGJL26 |
|---|---|
| Volume: | Proceedings of the ACM Web Conference 2026, WWW 2026, Dubai, United Arab Emirates, originally scheduled for April 13-17, 2026, rescheduled for June 29 - July 3, 2026. |
| Year: | 2026 |
| Venue: | The Web Conference (WWW) |
| Publisher: | ACM |
| Pages: | 8138-8149 |
| URL: | https://doi.org/10.1145/3774904.3792822 |
| DOI: | https://doi.org/10.1145/3774904.3792822 |
| DBLP: | conf/www/HongZGGJL26 |
| BibTeX: |
@inproceedings{hong-2026-orchestrationfree,
author = {Mengze Hong and
Chen Jason Zhang and
Zichang Guo and
Hanlin Gu and
Di Jiang and
Qing Li},
editor = {Hakim Hacid and
Yoelle Maarek and
Francesco Bonchi and
Ido Guy and
Emine Yilmaz},
title = {{Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework}},
booktitle = {{Proceedings of the ACM Web Conference 2026, WWW 2026, Dubai, United Arab Emirates, originally scheduled for April 13-17, 2026, rescheduled for June 29 - July 3, 2026}},
pages = {8138--8149},
publisher = {ACM},
year = {2026},
url = {https://doi.org/10.1145/3774904.3792822},
doi = {https://doi.org/10.1145/3774904.3792822}
}