Enhancing Intent Detection in Customer Service with Social Media Data.

@inproceedings{huang-2021-enhancing, author = {Jiantao Huang and Yi-Ru Liou and Hsin-Hsi Chen}, editor = {Jure Leskovec and Marko Grobelnik and Marc Najork and Jie Tang and Leila Zia}, title = {{Enhancing Intent Detection in Customer Service with Social Media Data}}, booktitle = {{Companion of The Web Conference 2021, Virtual Event / Ljubljana, Slovenia, April 19-23, 2021}}, pages = {274--275}, publisher = {ACM / IW3C2}, year = {2021}, url = {https://doi.org/10.1145/3442442.3451377}, doi = {https://doi.org/10.1145/3442442.3451377} }