A quality framework for web site quality: user satisfaction and quality assurance.

@inproceedings{kelly-2005-quality, author = {Brian Kelly and Richard T. Vidgen}, editor = {Allan Ellis and Tatsuya Hagino}, title = {{A quality framework for web site quality: user satisfaction and quality assurance}}, booktitle = {{Proceedings of the 14th international conference on World Wide Web, WWW 2005, Chiba, Japan, May 10-14, 2005 - Special interest tracks and posters}}, pages = {930--931}, publisher = {ACM}, year = {2005}, url = {https://doi.org/10.1145/1062745.1062803}, doi = {https://doi.org/10.1145/1062745.1062803} }