CuSMer: Multimodal Intent Recognition in Customer Service via Data Augment and LLM Merge.

@inproceedings{li-2025-cusmer, author = {Zhipeng Li and Binglin Wu and Yingyi Zhang and Xianneng Li and Kai Li and Weizhi Chen}, editor = {Guodong Long and Michale Blumestein and Yi Chang and Liane Lewin-Eytan and Zi Huang and Elad Yom-Tov}, title = {{CuSMer: Multimodal Intent Recognition in Customer Service via Data Augment and LLM Merge}}, booktitle = {{Companion Proceedings of the ACM on Web Conference 2025, WWW 2025, Sydney, NSW, Australia, 28 April 2025 - 2 May 2025}}, pages = {3058--3062}, publisher = {ACM}, year = {2025}, url = {https://doi.org/10.1145/3701716.3718373}, doi = {https://doi.org/10.1145/3701716.3718373} }