"Satisfaction with Failure" or "Unsatisfied Success": Investigating the Relationship between Search Success and User Satisfaction.

@inproceedings{liu-2018-satisfaction, author = {Mengyang Liu and Yiqun Liu and Jiaxin Mao and Cheng Luo and Min Zhang and Shaoping Ma}, editor = {Pierre-Antoine Champin and Fabien Gandon and Mounia Lalmas-Roelleke and Panagiotis G. Ipeirotis}, title = {{"Satisfaction with Failure" or "Unsatisfied Success": Investigating the Relationship between Search Success and User Satisfaction}}, booktitle = {{Proceedings of the 2018 World Wide Web Conference on World Wide Web, WWW 2018, Lyon, France, April 23-27, 2018}}, pages = {1533--1542}, publisher = {ACM}, year = {2018}, url = {https://doi.org/10.1145/3178876.3186065}, doi = {https://doi.org/10.1145/3178876.3186065} }