Positivity Bias in Customer Satisfaction Ratings.

@inproceedings{park-2018-positivity, author = {Kunwoo Park and Meeyoung Cha and Eunhee Rhim}, editor = {Pierre-Antoine Champin and Fabien Gandon and Mounia Lalmas-Roelleke and Panagiotis G. Ipeirotis}, title = {{Positivity Bias in Customer Satisfaction Ratings}}, booktitle = {{Companion Proceedings of the The Web Conference 2018, WWW 2018, Lyon , France, April 23-27, 2018}}, pages = {631--638}, publisher = {ACM}, year = {2018}, url = {https://doi.org/10.1145/3184558.3186579}, doi = {https://doi.org/10.1145/3184558.3186579} }