Universal Model in Online Customer Service.

@inproceedings{pi-2023-universal, author = {Shu-Ting Pi and Cheng-Ping Hsieh and Qun Liu and Yuying Zhu}, editor = {Ying Ding and Jie Tang and Juan F. Sequeda and Lora Aroyo and Carlos Castillo and Geert-Jan Houben}, title = {{Universal Model in Online Customer Service}}, booktitle = {{Companion Proceedings of the ACM Web Conference 2023, WWW 2023, Austin, TX, USA, 30 April 2023 - 4 May 2023}}, pages = {878--885}, publisher = {ACM}, year = {2023}, url = {https://doi.org/10.1145/3543873.3587630}, doi = {https://doi.org/10.1145/3543873.3587630} }