What patients like or dislike in physicians: Analyzing drivers of patient satisfaction and dissatisfaction using a digital topic modeling approach.

@article{shah-2021-patients, author = {Adnan Muhammad Shah and Xiangbin Yan and Samia Tariq and Mudassar Ali}, title = {{What patients like or dislike in physicians: Analyzing drivers of patient satisfaction and dissatisfaction using a digital topic modeling approach}}, journal = {Information Processing and Management}, volume = {58}, number = {3}, pages = {102516}, year = {2021}, url = {https://doi.org/10.1016/J.IPM.2021.102516}, doi = {https://doi.org/10.1016/J.IPM.2021.102516} }