DCEA: A dynamic cognition-emotion aggregation model for interpretable satisfaction prediction with AI conversational services.
Huiyu Xiao|Tianyu Zhu|Lingli Wang|Wei Xu
| Anthology ID: | DBLP:journals/ipm/XiaoZWX26 |
|---|---|
| Year: | 2026 |
| Venue: | Information Processing and Management |
| Pages: | 104949 |
| URL: | https://doi.org/10.1016/J.IPM.2026.104949 |
| DOI: | https://doi.org/10.1016/J.IPM.2026.104949 |
| DBLP: | journals/ipm/XiaoZWX26 |
| BibTeX: |
@article{xiao-2026-dcea,
author = {Huiyu Xiao and
Tianyu Zhu and
Lingli Wang and
Wei Xu},
title = {{DCEA: A dynamic cognition-emotion aggregation model for interpretable satisfaction prediction with AI conversational services}},
journal = {Information Processing and Management},
volume = {63},
number = {8},
pages = {104949},
year = {2026},
url = {https://doi.org/10.1016/J.IPM.2026.104949},
doi = {https://doi.org/10.1016/J.IPM.2026.104949}
}