A conversation analytic study of actual and potential problems in communication in library chat reference interactions.
| Anthology ID: | DBLP:journals/jasis/KoshikO12 |
|---|---|
| Year: | 2012 |
| Venue: | Journal of the Association for Information Science and Technology (JASIST) |
| Pages: | 2006-2019 |
| URL: | https://doi.org/10.1002/ASI.22677 |
| DOI: | https://doi.org/10.1002/ASI.22677 |
| DBLP: | journals/jasis/KoshikO12 |
| BibTeX: |
@article{koshik-2012-conversation,
author = {Irene Koshik and
Hiromi Okazawa},
title = {{A conversation analytic study of actual and potential problems in communication in library chat reference interactions}},
journal = {Journal of the Association for Information Science and Technology (JASIST)},
volume = {63},
number = {10},
pages = {2006--2019},
year = {2012},
url = {https://doi.org/10.1002/ASI.22677},
doi = {https://doi.org/10.1002/ASI.22677}
}