Explaining library user loyalty through perceived service quality: What is wrong?
Danilo Soares-Silva|Gustavo Hermínio Salati Marcondes de Moraes|Alexandre Cappellozza|Cristiano Morini
| Anthology ID: | DBLP:journals/jasis/Soares-SilvaMCM20 |
|---|---|
| Year: | 2020 |
| Venue: | Journal of the Association for Information Science and Technology (JASIST) |
| Pages: | 954-967 |
| URL: | https://doi.org/10.1002/ASI.24313 |
| DOI: | https://doi.org/10.1002/ASI.24313 |
| DBLP: | journals/jasis/Soares-SilvaMCM20 |
| BibTeX: |
@article{soaressilva-2020-explaining,
author = {Danilo Soares-Silva and
Gustavo Herm\'{i}nio Salati Marcondes de Moraes and
Alexandre Cappellozza and
Cristiano Morini},
title = {{Explaining library user loyalty through perceived service quality: What is wrong?}},
journal = {Journal of the Association for Information Science and Technology (JASIST)},
volume = {71},
number = {8},
pages = {954--967},
year = {2020},
url = {https://doi.org/10.1002/ASI.24313},
doi = {https://doi.org/10.1002/ASI.24313}
}